Every Credit Union feels they understand their best members. But, in truth, your best members are often the most difficult to understand. As a result, brands are unable to connect with them in a way that feels tailored and authentic.
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They know how people bank, borrow, save, transact and live their financial lives. But most organizations have limited ideas about how to harness that data, build strategies around it and use it to shape future performance. Thus more than ever, it pays to focus on this truth: Data and analytics generated by the customer provide a valuable blueprint for how to engage that customer in the future.